Policies at Bright Night Cards
In today’s online shopping market, we believe that honesty is the best policy. That’s why we have designed the most generous, fair and transparent store policies for our customers. Read the following sections to find out more about how we deliver or cancel product orders, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Order and Delivery
Once you place an order for a card, we will personalise (where required), print and hand finish each order as quickly as possible. This can sometimes be the same or next day but within a maximum of four days (including weekends). Production times can vary slightly depending on order levels so please allow for this, especially at busier times of the year, for example Christmas, Mothers Day, Fathers Day etc. The card will then be posted to you on the fourth day or the morning of the fifth day (before 9am). Royal Mail collections are 9am Mon-Sat.
We use Royal Mail first class for delivery of all our greeting cards. This service costs £1.00 and Royal Mail endeavour to deliver your card the next working day after collection (this includes Saturdays). Please be aware that this is in no way a guarantee by Royal Mail that it will be delivered within this time frame and delays do occur from time to time.
Please note, occasionally Preciosa crystals can vary from the exact ones shown in the example card photos due to stock levels. However, there will always be the same number of crystals as shown and they will always match the theme of the card.
Please note, colours can appear slightly different on screen due to differing devices. The colours are even more vibrant and beautiful in real life!
If you require your order urgently then please contact us and we will do our best to accommodate you.
Cancellation and Returns
We want you to love your hand finished greeting card as much as we love designing and making it for you but in the unlikely event that you need to cancel or return your order, please read on.
We regret that personalised cards cannot be returned as they are not re-saleable. Our cards are carefully packaged to avoid damage in the post but in the unusual event that your order is damaged in transit please contact us to order a replacement. On receipt of proof of the damage (a photo will be sufficient) we will replace your item within two working days. Your replacement will be sent via Royal Mail 1st Class postal service.
If you make a spelling mistake when placing a personalised order, we are not responsible for this and a refund or replacement will not be issued so please check your order details carefully before placing the order. All cards will be posted to the address supplied at checkout. If you supply the wrong address, please contact us as soon as possible. If the order has already been dispatched the address can not be altered so a refund or replacement will not be issued.
If a mistake is made and it is found to be our fault then a full refund plus postage cost will be issued.
If you wish to cancel your order, a full refund will be given providing production has not already started . If your card has already been made, you may still cancel your order for a refund but £2.00 will be deducted for waste of materials and time.
If you change your mind once you receive your order, you can request a refund or exchange (minus postage costs) but the card must be returned to us within 14 days from receipt of your order in perfect re-saleable condition. The card must be unopened and still in the cellophane wrapper. This does not apply to personalised cards. We are not responsible for any return postage costs incurred by you. We are not responsible for any items lost in the post when being returned. Therefore, we strongly recommend that all returns are sent via recorded delivery.
Privacy Policy
1. At Bright Night Cards we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and now capture, maintain and manage your personal data in accordance with the new General Data Protection Regulation (G.D.P.R) Law.
2. The type of information we will collect about you includes your:
Name
Postal and Billing address
Landline / Mobile numbers
Email address
3. You will only receive marketing communications from us if you have requested information from us, purchased products or told us that we can send them to you. You can tell us that you want to stop receiving marketing communications from us by clicking on an unsubscribe link in any of our emails or contacting us.
4. We will never collect sensitive information about you without your explicit consent. The information will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.
It is important that the personal data we hold about you is accurate so should your personal information change, please notify us of any changes by contacting us via email.
5. The personal information that we hold, will be held securely in accordance with our internal security policy and the law via logins and passwords. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. The data we collect, store and use is to enable us to fulfil our commitment to you to provide the service you would expect in dealing and processing any enquiries and orders you have made about and for our products and services, we only hold the relevant data required for us to provide these services. Also to provide you with information ( where you have given consent) about new products, updates, promotions and offers.
7. We may need to share some of your personal data with third parties where required by law, where it is necessary for the performance of our contract with you or to administer and promote the business relationship between us. The third party service provider activities carried out for us are database website hosting services and product and order fulfilment warehousing. All our third party service providers are required like us to take commercially reasonable and responsible measures under G.D.P.R regulations to protect your data. They will not use your information except to fulfil their obligations to our company and will not use it except in line with this privacy policy.
8. PayPal Transactions- Please note that all PayPal transactions are subject to the PayPal Privacy Policy which can be found at www.paypal.com/uk/webapps/mpp/ua/privacy-full. Please ensure that you are happy with the terms of the PayPal Privacy Policy if you wish to use PayPal to complete any transactions on this website.
9. Use of cookies- We only know your personal information after you’ve given it to us – and we don’t share this with anyone else – but through using cookies, should you allow it, we are given some information straight away.
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. By allowing cookies on our site, it lets us know things like your location or language and gives you a more optimised experience.
If you’d rather not allow this, we understand and advise that you take the necessary steps within your web browser's security settings to block all cookies from this site and its external serving vendors.
This website also uses tracking software to monitor its visitors to better understand how they like to use it.
10. Any changes we make to our privacy policy in the future will be updated on our website at: http://www.brightnightcards.co.uk/storepolicies
For more information about our privacy policy or indeed, any of our policies or if you would like to make a complaint, please contact us by email at brightnightcards@gmail.com.
This privacy policy was last updated on 26th September 2022.